This is because there is a dearth of any content, so no blog, no articles, no eBooks, no whitepapers and no helpful webinars or videos. While the direct support options are solid, the self help area falls short. We also appreciate that the hours of operation are indicated at 7:30 AM to 7 PM on weekdays, and also on the weekends at 7:30 AM to 4:30 PM, with no indication if they are closed on any holidays. We did not find an option to chat for support, but only for scheduling a demo appointment. The last option unfortunately did not have an option to attach a file, as a marked up screen shot is often needed to detail the issue. Starting with the direct options, under the support tab on the top, we found a toll free phone number, a direct email, and a support portal. In this day and age, this becomes a tough sell for clinicians as many competing solutions offer the convenience of mobile app access to their EMR. Unfortunately, inSync does not share this vision, as it does not offer any apps, neither for the Android, or the iOS platform. It proves invaluable to taking call, especially when cross covering associates to have chart records instantly available from anywhere. While once a luxury, it has become a necessity with busy clinicians now needing a mobile app version of their EHR. Furthermore, to support a paperless office, patients can make payments, fill out forms, and even complete pre visit assessments. Patients get to make appointment requests, and even set up remote telehealth appointments. Rather, patients can access the content from either the convenience of a web browser while out of the office, or via a tablet when in the office at the check-in kiosk. InSync does have a fully integrated patient portal designed to augment the front desk, and to stop relying on paper intake forms.

Insync healthcare solutions app